Refund policy

We offer a 14-day return policy for online orders. This means you have 14 days from the date you receive your order to request a return.

How to Request a Return

To initiate a return, please contact us at info@majogarn.com. Returns must be approved before being sent. Items returned without prior authorization will not be accepted.

Return Shipping

Unless the return is due to an error on our part (such as receiving the wrong or a defective item), customers are responsible for the cost of return shipping.

Once your return request has been approved, please return the items via your local postal service to the following address:

MAJO GARN
44 Rue de Pont Aven
44300 Nantes, France
Tel: +33 2 59 16 20 11

Important: Please ensure that your return is delivered directly to our business address. We are unable to collect packages from post offices, parcel lockers, or third-party pickup locations. Returns sent to these locations may be refused or returned to the sender.

Return Eligibility

To be eligible for a return, your item must be:

- Unused

- In the same condition as when you received it

- With all original yarn labels attached

- In its original packaging

If you have any questions about our return policy or need assistance with your return, please contact us at info@majogarn.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns on digital products such as PDF knitting patterns or e-gift cards.

Exchanges

We do not offer exchanges ; if you would like a different item, simply return your order in accordance with our Return Policy and place a new order.

European Union 14 day cooling off period

Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and labeled, and in its original packaging. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@majogarn.com.